Delivery and Returns
Updated 8 October 2026.
Where we deliver
We deliver to the United Kingdom, Guernsey, Jersey and the Isle of Man. We do not currently offer checkout delivery to other destinations.
Delivery charges
| Service | Charge |
|---|---|
| Standard: Royal Mail Tracked 48 Signed For, orders below £70 | £3.95 |
| Standard: orders £70 or more | Free |
| Royal Mail Tracked 24 Signed For | £4.95 |
Free standard delivery has no upper order-value limit. If checkout does not offer the advertised free service for a qualifying order, contact us before paying so we can arrange it. Available services and the total charge are shown at checkout.
Dispatch and delivery timing
We dispatch Monday to Friday, excluding bank holidays. We aim to dispatch available orders received before 3:30pm that working day, but same-day dispatch is not guaranteed. Orders received later or at weekends are processed on the next working day. We will contact you if there is a significant delay or stock problem.
The numbers “24” and “48” are service names, not guaranteed arrival times. Delivery depends on the destination and carrier service. If you need an item by a particular date, please contact us before ordering. Unless another period is agreed, we will deliver within the applicable statutory timeframe, normally 30 days.
Christmas delivery
Our final Christmas ordering dates and special holiday opening arrangements have not yet been confirmed. Please contact the shop before ordering if you need delivery by a particular date. Older strike dates and previous years' delivery deadlines do not apply.
Free click and collect
Collect prepaid orders from 8 The Strand, Dawlish, Devon EX7 9PS. Orders are usually ready within two hours during shop opening hours. Wait for your ready-to-collect notification before travelling. Bring your order number or order email.
Please collect within 48 hours of the ready notification, or call 01626 866713 to arrange a longer hold. We contact customers about overdue collections before cancelling an uncollected order and issuing a refund to the original payment method. Paying online and collecting in-store does not remove applicable distance-selling cancellation rights.
Missing or damaged parcels
Contact sales@shoecentre.net or 01626 866713. We will investigate with the carrier and keep you informed. Where we arrange delivery, responsibility for the goods remains with us until you, or a person you nominate, takes physical possession, subject to any statutory exception. We do not require you to resolve our carrier's delivery failure yourself.
Read our returns and cancellation information.
Updated 8 October 2026. This policy applies to purchases from Shoe Centre & Co. Your statutory rights are unaffected.
Online and telephone orders: changing your mind
You can cancel most online and telephone purchases without giving a reason. Tell us within 14 days after the day you receive your goods. You then have a further 14 days after telling us to send them back or bring them to the shop. Sale and clearance goods have the same statutory cancellation rights.
Email sales@shoecentre.net, call 01626 866713, or write to us. Any clear statement that you wish to cancel is sufficient; no particular form or prior approval is required. Please include your order number or enough information for us to find your purchase.
Returning goods
Post or hand-deliver returns to: The Shoe Centre Ltd, 8 The Strand, Dawlish, Devon, EX7 9PS. The same statutory return timetable applies whichever method you choose.
You pay the direct return postage cost for a change-of-mind return. We do not currently provide prepaid change-of-mind labels. Pack items securely, protect shoe boxes with outer packaging and retain proof of posting. A tracked service is recommended.
You may inspect and try on goods as you would in a shop. Please try footwear indoors on a clean surface and return tags and original packaging where possible. Missing packaging does not automatically remove your statutory rights. Where the law permits, we may reduce a refund to reflect loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Refunds
We normally process a refund promptly when the return reaches the shop. For a statutory cancellation, we refund without undue delay and within 14 days after receiving the goods back or evidence that you have sent them back, whichever is earlier. If we have agreed to collect the goods, the applicable statutory deadline runs from your cancellation notice. Refunds go to the original payment method unless we expressly agree otherwise, at no refund fee. Your provider may take additional time to show the credit.
When you cancel your whole order under your statutory cancellation right, we refund the price paid and the standard outward delivery charge. If you selected a more expensive delivery service, we need only refund the standard delivery amount. For a partial return, we refund any delivery amount required by law. We do not impose a restocking fee.
Exchanges
Contact us to check availability and arrange an exchange. For a change-of-mind exchange, an additional delivery charge may apply to send the replacement; we will confirm the amount before you agree. You can choose a refund instead where you are entitled to one. Faulty or incorrect goods are handled separately below.
Purchases made in the shop
Our voluntary change-of-mind policy allows full-price goods to be returned within 14 days of purchase for a refund, with proof of purchase, unused and unworn, with tags and original packaging. Sale and clearance purchases made in the shop are excluded from this voluntary offer. This exclusion does not affect rights where goods are faulty, misdescribed or otherwise fail to meet legal requirements.
We accept receipts and other evidence of purchase, such as a bank statement; locating a purchase may take longer without a receipt. For a gift returned by its recipient, we offer an exchange or credit note under our voluntary policy. A refund to the original buyer is returned to the original payment method. Statutory rights are not restricted by these gift arrangements.
Christmas 2026 gift returns
Our extended change-of-mind offer covers full-price Christmas gift purchases made from 1 November to 24 December 2026 inclusive, online and in-store. Return qualifying goods by 8 January 2027 inclusive, with proof of purchase, unused and unworn, with tags and original packaging. The usual refund, exchange and gift-recipient arrangements above apply. If your normal return period or statutory rights give you longer, that longer period applies. The 8 January date does not shorten online cancellation or faulty-goods rights, including for sale items.
Faulty, damaged or incorrect goods
Contact us with your order details and a description of the problem. Photographs are helpful for an online enquiry, but are not a condition of your statutory rights. You may also bring the goods to the shop. We remain responsible for resolving your claim even if we consult the manufacturer.
Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. Where applicable, you have a short-term right to reject faulty goods within 30 days; after that, repair or replacement and, in qualifying circumstances, a price reduction or final rejection may apply. Contact us even if more than 30 days have passed. Fair wear and tear or damage caused by misuse is not automatically a product fault.
We cover reasonable return costs for faulty, damaged or incorrect goods where we are responsible. Contact us to arrange a suitable return method. If you pay an agreed return cost, retain the receipt so we can reimburse you. Original packaging is not required for a statutory faulty-goods claim.
Help and complaints
Email sales@shoecentre.net or call 01626 866713. We aim to acknowledge enquiries within one working day and provide a substantive response or progress update within seven days. Complex matters may take longer; we will keep you informed. These service targets do not extend statutory deadlines.
Optional cancellation form
To The Shoe Centre Ltd, 8 The Strand, Dawlish, Devon EX7 9PS; sales@shoecentre.net:
I give notice that I cancel my contract for the following goods: [goods].
Ordered on / received on: [dates].
Order number: [if known].
Name and address: [details].
Date: [date].
Signature: [only if sending on paper].